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Return Policy

Smokerslibrary.com Cigar has promised… Your Satisfaction is 100% GUARANTEED

Smokerslibrary.com Cigars will thrill customers with superior cigars. Our Cigars are the finest cigars in this globe from famous makers, to bring you cigars you can relish paying best price in the market.

We have the pleasure of serving customers all over USA evenly offering the best price. That’s why we give you a 100% Satisfaction Guarantee.

If you are not happy with a cigar you’ve purchased from us, and it has a imperfection – we will refund it for full credit - promptly and cheerfully. We would appreciate receiving the returned cigars in the condition you received them – as they may well be returned to the cigar maker if they were defective. We reserve the right to issue partial credit or no credit for cigars not returned in satisfactory condition. Please do not send cut or partially smoked cigars.

Sales - We will deliver every item in order as fast as possible. There will be times when we will not be able to provide certain items due to circumstances beyond our control. Our representatives will be more than happy to suggest other items of like quality and value. Smokerslibrary.com reserves the right to substitute cigars of equal or higher value due to availability. We also reserve the right to limit amounts and quantities of any order. Most recent online price prevails.

We do our best to please everyone but know that doesn’t always happen. If you’re enjoying your cigars from us, great, send us an email or drop us a note. If you’re not satisfied, let us know even quicker, by calling Customer Care within 15 days of your purchase to request a prompt exchange, credit or refund. We’ll be happy to reimburse you, if you’ve smoked only one cigar from a box or bundle of 6 or more (less shipping). Otherwise, if you’ve smoked more than one, your refund will be pro-rated based on the number of cigars smoked.

Smokerslibrary.com does not sell to retailers, nor does it otherwise, sell or ship on a wholesale basis. All items sold by Smokerslibrary.com are intended for personal consumption by its customers and resale, thereof, is strictly prohibited.

Promotional items by smokerslibrary.com must be returned in full with your order or you will be charged the retail price for all the promotional item(s) send in the order.

We thank you for your business.

How to make a return for any of our companies

To make a return is easy. Please follow the below steps.

1.) Call our Customer Care Department 855-60-cigar, Monday - Friday 9 am - 5:30 pm EST.
2.) Our Customer Care team will provide you with a Return Authorization number. 
3.) Send the order back to the return address on the shipping label you received, in full with the Return Authorization Number.